When the CEO declares the company will adopt a project-based approach to all its work, how do you ensure that every employee has the right set of skills and competencies to execute effectively in the "new" environment – so that critical changes will truly happen, work, and be sustained?
What this is
A case study overviewing a major organizational change effort required to execute to a totally new business model. The case focuses on the importance of a massive training and development effort required for the people to be able to work effectively within new processes.
Why it's useful
WeÕre always interested to know what it takes for a huge organization to make major changes, and ones that stick. This case makes clear the amount of senior-level commitment and company investment it took – the large number of people involved in designing and carrying out the change program, as well as the amount of curriculum development work needed to bring an entire development program to life.
How to use it
If your organization may need to make a major shift in how products and services are developed and delivered, this case study will provide insights on the scope of effort that could be required. Even if your organization is not this large or not needing such a huge operating shift, this case provides an important example of top-level support, widespread mid-level engagement in solution design, and a comprehensive program, all brought together into a successful change effort.
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