You've invested a lot of time in orchestrating just the right process for optimal project results. Have you invested as much time in figuring out communication with the business stakeholders? Unless they understand how to communicate with your team productively, they're liable to find their own ways... ways that could disrupt that wonderful process. Setting up constructive, cooperative communication right from the start can help your team avoid miscues, missed requirements, and mismatched deliverables.
How to Help a Product Owner from "The Business" Learn Their Role
by Kent McDonald
Let's face it, when teams adopt any new approach to work, they tend to obsess about process. And in most of those cases the folks working with those teams, commonly referred to as "the business," tend to be less concerned with the process than with what it will do for them.
Depending on the nature of the stakeholders, they may find somewhat devious ways to use the team's infatuation with process to get exactly what they think they want. Other stakeholders fall into a state of learned helplessness (often because the team themselves go there) and claim that someone just needs to tell them what to do because they don't understand the process.
How your team interacts with their product owner matters more than whether they understand your Scrum process »
Designing Better Communication Into the Project
Whether you're adopting agile, working in waterfall, or maneuvering through something in the middle, clear communication is a constant need. It goes beyond scheduling meetings and taking requirements notes; you have to really understand what your business stakeholders expect from the project.
Guidelines - Completion Criteria – PREMIUM
If you want a great relationship with the business side of the business, make sure you both understand what success looks like to them. Hint: It won't be "when the paperwork is done."
Business Rules Management Guideline – SPECIAL
This Premium resource is free to registered Members until May 4, 2017
Have you ever had to rework key features because of hidden business requirements? Understanding the business rules governing your project ensures your team understands all the requirements, not just the feature-based ones.
Project Stakeholder/Influencer Assessment and Communication Plan – PREMIUM
Really planning how you and your team will communicate with project stakeholders can make the difference between confidence and chaos. Understand who can influence your project, and who is influenced by it, and keep them in the loop.
Benefits Realization Plan – PREMIUM
Don't settle for a vague sense that the project was a good thing. A Benefits Realization Plan documents the expected benefits of the project, details how they will be measured, and captures those measurements for later assessment and use in lessons learned.
Business Stakeholders making decisions too slowly?
If your team is stuck because of a key business decision that hasn't been made, these tips can help you break the logjam and make progress.
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