Is conflict inevitable in projects? If conflict occurs, how should a project manager resolve it? This paper provides conflict-resolution strategies for project leaders who want to actively avoid the minefield, instead of just figuring out how to navigate it.
What this is
This paper provides an overview of an active conflict management strategy, and a framework for early detection and resolution of project conflicts; both micro-conflict -- defined as conflict that occurs between individuals or within a team -- and macro-conflict which occurs between the team and key stakeholders or external forces.
Why it's useful
The underlying premise of the PRE-EMPT method is that conflict resolution is a parallel activity to risk management. It is a daily, intentional effort. Just as risk, action items, and issue logs should be addressed daily, so should the framework for resolving conflict. This paper outlines the precepts of the PRE-EMPT conflict management strategy, and provides some basic guidelines for implementing it with your projects.
David Kohrell, PMP, is currently a Senior Project Manager with FiServ ITI. His project management experience includes ten years in the public sector (State of Nebraska and City of Omaha) and four in the private sector (Gallup, iUnverse.com and ITI). He holds Masters degrees in Management / MIS (1994) and Planning (1990) from the University of Nebraska Lincoln, as well as professional project manager (PMP®) certification from the Project Management Institute and MS Project 2000 certification from Microsoft.
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