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Little ITIL®, Big Results: 10 Steps for Kicking Off ITIL in Small Shops

Alan S. Koch
Presented by Alan S. Koch, ASK Process
90-minute session
MP3 download
54mb .zip
1.5 Category A PDUs

We all know that our IT shops can run more smoothly.

But how can we get started with all of our demands and constraints?

You don't have to do everything at once. In this session, ITIL Expert, Alan S Koch will apply his decades of experience to this common problem, providing you with a roadmap that can help you to open communication channels and get your improvements moving. Get a basic overview of what ITIL is (and what it isn't), why it matters, and how this valuable framework can help you define and support your quality goals for IT service management, even with a small department and limited resources.

  • Identify barriers to improving your IT shop
  • Open important dialogs with key stakeholders and find out what they really need and expect
  • Define metrics that will support those conversations and any targeted improvements
  • Plan your first steps toward improving your group's performance

Everyone in the IT group, from help desk staff to the CIO, can benefit from this practical, results-oriented presentation. Even if you know nothing about ITIL except its spelling, you will leave with a roadmap that can help you open communication channels and get your most-needed improvements moving.

You don't have to do everything at once, but you do need to do something. It's time to get started.

Included in this download:
  • 90-minute webinar recording
  • An extensive checklist and worksheet to help you launch your IT improvement efforts
  • Instructions for claiming 1.5 Category A PDUs.

About the Presenter
Alan S. Koch

Author, speaker and consultant Alan S. Koch and his company ASK Process, Inc. consult with IT organizations and train IT professionals to ensure dependable, smooth, cost-effective IT Services. Thousands of engineers and IT managers worldwide have turned to ASK Process for IT process needs in the last 11 years. Alan brings to his work over 30 years of experience, as well as extensive education and training. He is affiliated with industry-leading organizations like IT Service Management Forum (itSMF), Software Engineering Institute (SEI), Software Process Improvement Network (SPIN), Project Management Institute (PMI), International Institute for Business Analysis (IIBA), International Institute for Software Process (IISP), International Institute for Outsource Management (IIOM), National Speakers Association, Agile Alliance, and Scrum Alliance. He has received certificates and recognition from key organizations in IT Service Management, Training Course Development, Project Management, and Public Speaking. Alan is a certified ITIL Expert, and IEEE has awarded him its coveted Senior Member status "in recognition of significant contributions to the industry." His book, Agile Software Development: Evaluating the Methods for Your Organization, was published by Artech House in 2005. He can be reached at or

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