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November 30, 2017 In this edition:
Gold plating can be so tempting. Who doesn't want to throw in a little extra to give the project that extra punch? Quite possibly, your customer. This week, Carl Pritchard reminds us that sometimes the best gift is restraint. And while we're at it, we should be sure that in satisfying the customer's request, we are satisfying their actual requirements. Give your customer and your project team the gift of restraint.
» Featured Article
» From the Blogs
» Striking Project Gold
» Where's ProjectConnections?
» Corporate Subscriptions

Featured Article
Oh, You Shouldn't Have!
Carl Pritchard

Carl Prithcard We sometimes strive to give until it hurts, getting people more than they want or need. And when they tell us we shouldn't have, they may be in earnest. They might mean it. It's too much. Or it's something that they didn't really want in the first place.

Welcome to project management. I firmly believe that project managers work "in earnest." They believe in what they do and have the client's best interest at heart. They genuinely strive to provide the client with the best possible experience. And in doing so, they throw in the occasional "extra" to generate customer delight. That's not where customer delight is rooted. You shouldn't have.

Not all gifts are welcome. »

From the Blogs
Develop the Situation Through Action
by Chris Cook

I came across this approach of 'developing the situation through action' while reading the Peter Sims book Little Bets. Instead of waiting for things to come to you or reveal themselves, you go out and establish the chain of events through action. Like agile management, where your requirements and solutions evolve, this approach allows you to adapt more quickly.

Striking Project Gold
It Seemed Like a Good Idea at the Time: GoldPlater
The Goldplater may take form through our assumptions as well as our business owner's requests. "It's easy to blame the Business Owner or the sinister conspiracy, but sometimes we're our own worst enemy."

Too Long, Didn't Review: Agile Requirements Cards – PREMIUM
Requirements are the best way to understand need, but sometimes you don't want to create a long document that you're pretty sure no one will read. Try the Agile approach: requirements cards that succinctly capture the needs, not just the requests, of both customers and stakeholders.

Gotta Catch Them All: Software Requirements Capture Guideline – SPECIAL
This Premium resource is free to registered Members until December 14, 2017
On the other hand, sometimes detailed requirements are exactly what you need. This detailed guideline for requirements capture was written by an experienced software development executive intent on capturing all necessary requirements, documenting them thoroughly, and ensuring they are well understood. Be sure you're actually building the right thing -- and be sure everyone else is sure, too.

Have You Really Thought About This? Change Control Form – PREMIUM
Whether changes come from late customer requests or bursts of executive creativity, a structured process can help keep them in line. This form provides a structured way of requesting and documenting project changes to features or specifications. Fields documenting impacts on timeline, budget, and components ensure the changes are thoroughly considered and thoughtfully adopted (or declined).

We've Got It Under Control: Simple Change Control Process – PREMIUM
Sometimes forms and approvals are overboard, but it still pays to be thoughtful. This simple guideline helps a team illustrates how one team developed and applied a lightweight process for change control (in this case, on a documentation project) without creating a bureaucratic mess.

Where's ProjectConnections?
Randy Englund and Alfonso Bucero invite you to join them for "Integrate People, Organizational, and Technical Skills: The Complete Project Manager." This informative, interactive, productive, and fun in-person seminar is sponsored by PMI SeminarsWorld. The focus is on integrated people skills. Get PDUs, and a copy of their book, while advancing your professional career. Join them in Miami December 4-7.

Corporate Subscriptions and Licensing
Want your team members to have their own access to templates and how-to resources for their project work? Need to share documents and deliverables beyond your project team? We make it easier with affordable corporate subscriptions and licensing. Detailed information regarding corporate options is available online. Give your whole team, or even the entire organization, cost-effective access to our comprehensive online library of resources. You already know how helpful it's been for you. Now it's time to share with everyone else. Find out more »

Not sure if corporate terms apply to you? Check out our licensing terms at the top of our Terms of Service page, in refreshingly ordinary, everyday English.

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